Return Policy - LabTrader

Last Updated: September 2026

Due to the specialized nature of laboratory equipment, all sales are generally considered final unless otherwise stated or approved by LabTrader.
Return eligibility may vary depending on the equipment, purchase price, condition, warranty, and terms agreed upon at the time of sale. Certain high-value or specialized equipment may be subject to additional or customized return terms, which will be outlined in the applicable quote, invoice, or purchase agreement.
Any return must be reviewed and authorized by LabTrader in advance. Please do not ship equipment back without receiving return authorization from our team.

If equipment arrives non-functional or is determined to be Dead on Arrival (DOA), please contact LabTrader within 15 days of delivery.
Our team will review the issue and determine the appropriate resolution based on the equipment, warranty, and terms of the sale.
This may include troubleshooting, repair, replacement, return authorization, or another mutually agreed-upon resolution.

Certain high-value, customized, or specialized equipment purchases may have unique return, warranty, deposit, or cancellation conditions.
These terms will be communicated to the customer before purchase and documented on the applicable quotation, invoice, or sales agreement.
When equipment-specific terms are provided in writing, those terms will apply to that purchase.

Need to request a return? Contact us before shipping anything back.

Or use our web form

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